Kensington Tours Complaints

Experience the world's most extraordinary destinations with the luxury of a private guide, vehicle and driver - all for 30-40% less than most group tours. That's the Kensington Tours Advantage.


Most Recent Complaints, Reviews and Feedback

Our guide, Chakim, was fantastic, and our driver was excellent. We were very pleased with our accommodations. Only negative comments would be the villa in Essaouira (room, food, service not good although people very nice), and, while probably not an issue for other travelers, we were disappointed that we could not relax over a glass of wine at the end of our journey because Hotel Le Doge did not offer alcoholic beverages. We are currently scheduled with Kensington Tours for India in November and we are now planning on scheduling with Kensington for all our trips - right now that would be Thailand to Mynamar, and Egypt with Dubai extension. We are extremely happy with Kensington Tours and their travel agents. We would recommend Lily Balfour to anyone.
13 04 2015 -   More Africa Complaints

We were a group of 5 to Morocco. We were impressed at how seamless our private guided tour went. Accommodations were five star, the choice of family run hotels, beautifully appointed with Moroccan furnishings and large breakfasts, contributed to our experience. Our guide, Ishmail and driver, Abdul, made us feel like family. Ishmail showed off his country with pride, listened to our needs and was flexible to our style and speed of travel. We couldn't be happier with our Kensington experience beginning with the pre-planning in the US with Lily Baffour. Thank you very much for a memorable experience!
23 04 2015 -   More Africa Complaints

Kensington and its partners did not miss a single deadline, appointment or function to our total satisfaction. The result, no stress and total enjoyment.
14 02 2015 -   More Africa Complaints

Christine was absolutely superb both in helping us frame and develop a custom tour as well as in constant follow up until we left. Inevitably things will change on the ground when trips are planned in advance and Christine was consistently on top of the changes and advised us accordingly. As first time travelers to Kenya and Tanzania Christine's advice and guidance was simply excellent. Rose, in Kensington's Nairobi office was likewise superb. Totally responsive to our needs, she helped make a few final adjustments while we were there. Once again, an exceptional experience made possible by Kensington.
24 01 2015 -   More Africa Complaints

We are extremely happy with your service from beginning to end and we had very a memorable trip.
24 11 2014 - Sachi   More Africa Complaints