Kensington Tours Complaints

Experience the world's most extraordinary destinations with the luxury of a private guide, vehicle and driver - all for 30-40% less than most group tours. That's the Kensington Tours Advantage.


Most Recent Complaints, Reviews and Feedback

We had the best vacation ever!! Especially the tour guides and the drivers are above and beyond. We miss them already :) !!! We will definitely go with Kensington Tours again. Thank you for a great vacation.
23 06 2016 - Kristian   More Europe Complaints

Jessica Clements was wonderful to work with and was very responsive. Everything that was arranged went smoothly. All of the guides were so knowledgeable and really helped us get a sense of Poland's history and feel a connection with the country from which our ancestors came. This was the first time we ever had used private guides and we got so much more out of the trip than if we would have just decided to do the sights on our own. We had an amazing trip full of memories for a lifetime. Thank you!
27 06 2016 - Allyson   More Europe Complaints

This was our first time using a tour company. It was fantastic to have guides and drivers to take us through our ambitious itinerary. Thank you for taking care of all the arrangements.
27 06 2016 - Jeanne   More Europe Complaints

The local guides were great, in Cusco, Machu Picchu and Lima. I really enjoyed having the same guide, driver and car for all activities in the Sacred Valley, Cusco. It really helped to make us feel comfortable. The accommodations were great, especially at Sol y Luna lodge. Everyone was very willing to help make the trip what we wanted and accommodate our needs. The timing of tours worked out really well and think the trip was planned according to our needs, including things we may not have even been aware of.
27 06 2016 - Anne   More South America Complaints

Charlie, our guide, was absolutely the best! We had my wife's mom (74) and dad (75) along, and he helped them thru the rain forest and every obstacle that we encountered. Barry, our guide in the rain forest, spotted so many lemurs and chameleons, and he also helped Charlie with mom and dad. Both were a wealth of information about the animals and the island. We all really enjoyed Lemur Island, where the lemurs would hop on your shoulders. I was amazed how poor the people of Madagascar were, and how poor the roads were; but Charlie navigated thru Tana and the road to the rain forest like a pro. The hotel and lodge we stayed at were first rate, and the service from the staff was excellent! Thanks to all connected to Kensington Tours for putting together such a wonderful trip!
27 06 2016 - Patrick   More Africa Complaints