Kensington Tours Complaints

Experience the world's most extraordinary destinations with the luxury of a private guide, vehicle and driver - all for 30-40% less than most group tours. That's the Kensington Tours Advantage.


Most Recent Complaints, Reviews and Feedback

We are extremely happy with your service from beginning to end and we had very a memorable trip.
24 11 2014 - Sachi   More Africa Complaints

Morocco has a lot to offer. Food, historic sites, craftsmen (rugs, jewelry, ceramics, furniture, etc.), natural beauty, roads and infrastructure, and a reasonably safe environment. Both Guide (Abdel) and Driver were excellent. Service-oriented, timely and easy going. Abdel was not afraid to speak his mind, offer suggestions and give us feedback on ideas. We enjoyed their company.
21 11 2014 - Bruce   More Africa Complaints

Christine, our family trip was ALL we wanted it to be. The hotel accommodations in the cities were GREAT. We needed to make some room assignment adjustments but that's to be expected with a large family with children and same names. I don't know where/how ya'll got those guides but...KEEP'EM! In both Cape Town and Joberg the guys knew their cities and environs excellently. Their English was very good in fact that several got the sarcasm and even joked some. I do apologize if we over-tipped. I relied on each family to tip their own driver but, I wasn't sure of their "sense of what was right" so I followed up with something for each. Simbavati was "PERFECT". As much as Glenda and I really liked Ngala, I do not think they could have handled a family as well...UNLESS, they had accommodations we did not see. Please rest assured when ever I plan to travel on a multi-dimensional trip in the future, for sure with a group, or maybe just Glenda and I, I'll be calling Kensington... Christine and Donna specifically. And most definitely, anytime I can recommend a travel professional, your company and you two will be mentioned by name! Thank you again presented us the exact trip we dreamed about for our family and your folks on the ground made it happen! I sincerely hope you, Donna and everyone else involved have a most Blessed Christmas and a wonderful, successful New Year!
23 11 2014 -   More Africa Complaints

I cannot express how fabulous our trip was!! I know it was made that way thanks to ALL the kind, knowledgable, and helpful people that you all placed in our path. Many went above and beyond to make our experience even more positive. From drivers, to guides, to hotel staff---we met some wonderful people that we can now call friends. Thank you Christine and Kensington tours for this once in a lifetime African adventure!
23 11 2014 - Ronald   More Africa Complaints

I was a bit nervous about visiting Myanmar. Thanks to the outstanding help and planning via Kensington Tours, everything went off without a hitch!! It was a fantastic experience, that I would recommend to anyone with a spirit of adventure.
09 11 2014 -   More Asia Complaints