Kensington Tours Complaints

Experience the world's most extraordinary destinations with the luxury of a private guide, vehicle and driver - all for 30-40% less than most group tours. That's the Kensington Tours Advantage.


Most Recent Complaints, Reviews and Feedback

I have to admit, this was the BEST vacation I ever had. The tour was nothing less than Fantastic! The hotels were great, the guides were great, the transportation was great, the places were great, the people were great, the food was great and last but not least China, itself was out of this world. I'm so glad I booked this tour and would recommend this to anyone. Thanks so much for all your help, your interest and your recommendations. Steve in China was so attentive, he called constantly to make sure everything was fine. We really had a fabulous time and even my jaded husband who normally only seems to care about where the nearest golf course is, was impressed and had a wonderful time. Thanks again, and unto the next vacation (although I don't know how we would top this one!!)
15 05 2014 - Olive   More Asia Complaints

I would highly recommend the tour guide that we had in the Serengetti . He was extremely knowledgeable, very helpful and courteous. We all agree that Kensington has first class staff working for them in Africa. All the camps that we stayed at were absolutely beautiful except perhaps for the one in Lake Manyara. All in all it was a spectacular trip!
18 03 2014 - Shayna   More Africa Complaints

Our trip to Masai Mara via Kensington ran very smoothly. We stayed at the Mara West Lodge. Beautiful location atop a ridge overlooking the Masai Mara plains. Our luxury tents were quite comfortable and the staff/service at the lodge were great. Meals were very nice especially the daily soups. Our guide, Steve, was also knowledgeable and eager to show us many interesting things. He planned our daily game drives and took us on a nature hike one afternoon. He clearly knows and understands this ecosystem. He has an amazing eye, finding animals in fields of tall grasses. Our entire family had an amazing time, trip of a lifetime...would love to go back!
07 03 2014 -   More Africa Complaints

Once again, a perfect trip. From Elizabeth's planning to Godfrey's guiding, we could not have asked for a more thorough and well planned safari. I can't wait to come back and do it again, this time with a Kilimanjaro climb added onto the trip!
01 03 2014 -   More Africa Complaints

The entire trip was superb - all the transfers, the lodging and the food, the safari experience and the knowledgeable guides. The guide's ability to spot an animal and identify it at a great distance allowed us to see and photograph all the animals on our list and then some. The lodgings were even better than we had hoped and the staff could not possibly have been better. Our trip of a lifetime turned out to be just that.
13 02 2014 -   More Africa Complaints